Before the Internet and the advent of online ratings and reviews, hundreds of fly-by-night operators were able to flourish with a churn-and-burn mentality. For many, their long trails of unhappy customers would catch up to them, and give the industry a black eye. Today’s more transparent environment has imposed limits on bad actors. Homeowners today don’t hire firms without a decent website and some positive reviews, but these too can be inflated to create the appearance of credibility.
Conversely, the industry has always had its client experience leaders, firms that know how to create happy customers and in the process generate a steady stream of repeat business and referrals. These firms give the industry a good name.
MOSAIC Group is pleased to be included in this list of 60 remodeling firms around the country who are leading the way with client satisfaction.