Atlanta-based MOSAIC Group [Architects and Remodelers] has been awarded a 2012 Guildmaster Award for exceptional customer satisfaction. GuildQuality, an independent customer satisfaction surveying company, has sponsored the Guildmaster Awards since 2005 to celebrate service excellence in the building, remodeling, contracting, and real estate professions.
The primary requirement for receiving a Guildmaster Award is exemplary customer service, as demonstrated by an extremely high customer recommendation rate. In the home building, remodeling, and real estate industry, the average customer recommendation rate for businesses is approximately 70 percent. MOSAIC Group’s recommendation rate is 100 percent.
MOSAIC Group joined GuildQuality in 2005. According to co-owners William Fadul and Rick Goldstein, the independent surveying process enables them to collect objective feedback they can use to monitor and improve their customer service program.